Shipping

Dispatch

At UDi SKINCARE we ship everywhere around the world that we feel confident our packages will reliably arrive.  We have experienced issues with some countries where delivery has not been successful due to local customs processing procedures.  We cannot take any responsibility for this and highly recommend you enquire with your local Customs Agency regarding the importation of Snail Filtrate.

A note about customs fees: Orders shipped to countries outside of Australia may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee.

We offer free standard shipping on all orders over $200 internationally.  For all orders we require a signature on delivery. Initially we will be using Australia Post as the prime delivery mechanism.  As we learn more about your needs and our orders we anticipate using Singapore as a hub.

Delivery times: Express international shipping generally takes about 3-5 business days and standard shipping 7-10 business days.

Damage in transit

If the bottle is broken on receipt you must sign any Postal/Delivery document acknowledging the damage.  We will replace the product immediately.  Send us a copy of your Postal/Delivery Document and we will begin the replacement process, free of charge.

If your products are returned to us via our shipping agent we will refund your purchase price less the costs of shipping.

Australia Post Extra Cover Insurance

Extra Cover is available for items valued up to AUD5,000.00. It covers against loss, theft or damage of your parcel while being shipped by Australia Post